Yesterday I had experienced a pretty rough day by the time I landed in Miami, FL at 8:30 in the morning.
I stood in line to get on my flight home and the pilot was joking around with folks as we boarded the plane. I asked him about his Kreyol and French speaking skills and we chatted briefly.
He told me in that interaction that he really found the Haitian people to be wonderful. I stood there thinking about what he had shared and turned back to him to thank him for that kind word. I told him that my experience is that the folks on flights often seem very annoyed (even mean) and that I really appreciated that the cultural differences weren't causing him to be ungenerous in his assumptions about Haitian people.
He said, "We're all just people, right?"
I like this video I embedded above and I loved my interaction with the pilot named Jason on AA yesterday.
Perspective is everything.